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Contact UsToyota Certified Program
All vehicles with a sales date on or after March 1, 2011 will receive the following enhanced warranty coverage:
- The Toyota Certified Used Vehicle Comprehensive Warranty coverage will increase from 3-months/ 3,000-miles to 12-months/12,000-miles1.
- The Powertrain Limited Warranty will remain the same at 7-years/100,000-miles2.
- 1-year of Roadside Assistance with unlimited miles3
- In addition to the existing 7 year/100,000 mile Certified Platinum and Gold plans, Toyota Financial Services (TFS) will introduce 3 new Certified VSA Platinum plans:
- 7 years/125,000 miles2
- 8 years/100,000 miles2
- 8 years/125,000 miles2 - All Certified Platinum and Gold plans will now include Roadside Assistance (RSA). While the RSA coverage included with the TCUV Base Warranty will reduce to 1-year, the Certified VSAs will pick up the coverage and provide RSA for the life of the agreement.
Certified Program
Each Toyota Certified Used Vehicle comes with a 12-month/12,000-mile comprehensive warranty from date of certified purchase. This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship. In addition, the following additional features are included:
Certified Warranty
Each Toyota Certified Used Vehicle is also backed by a 7-year/100,000-mile Limited Powertrain Warranty (from original date of first use when purchased as new). We also add a 1 year 24-hour Roadside Assistance Plan (from original date of first use when purchased as new). For the enhanced peace of mind of an available Extended Vehicle Service Agreement, please visit Toyota Financial Services.
160 Point Inspection
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification, we have to do a little investigative work. Not only do we put each vehicle through an exhaustive 160 Point Quality Assurance Inspection, but we also run a CARFAX Vehicle History Report to ensure it's worthy of the Toyota Certification process. Then, each vehicle is reconditioned to Toyota's exacting standards by factory-trained Toyota Technicians. We want the vehicles to look and feel as new as possible and we know you do too. We believe this helps maintain the value, as well as creates pride in ownership of Toyota Certified Used Vehicles.
Vehicle History Report
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification. Toyota Certified Used Vehicles purchased with a CARFAX Vehicle History Report that does not contain any DMV-reported incidents (salvage, fire, flood damage, odometer problems, lemon history) may be eligible for the CARFAX Buyback Guarantee. Complete terms and conditions are available at www.carfaxonline.com.
1. Whichever comes first from date of Toyota Certified Used Vehicle purchase. 2. Whichever comes first from original date of first use when sold as new.
3. From date of Toyota Certified Used Vehicle purchase.
*Toyota Care complimentary maintenance plan coverage available for MY10 vehicles and newer. Covers normal factory scheduled service. Plan is 2 years or 25,000-miles, whichever comes first. The new Toyota vehicle cannot be part of a rental or commercial fleet, or a livery or taxi vehicle. See plan for complete coverage details. See participating Toyota dealer for details.
Toyota Certified Used Hybrids
TCUV is pleased to announce a first of-its-kind program – Toyota Certified Used Hybrids. With a new logo and tag line, the objective of this program is to increase awareness and drive sales of certified used hybrid vehicles while supporting Toyota's company wide initiative of promoting Hybrid Synergy Drive (HSD). In addition, there are four key benefits to launching this certified hybrid program.
The benefits of this program are:
- Raise awareness of Toyota certified hybrid vehicles
- Increase consumer demand of Toyota certified hybrids
- Drive traffic to facilitate next generation Prius sales & support C/G Prius trade-in values (at launch)
- Support residual value of current Prius and other Toyota HSD vehicles
The Toyota Certified Used Hybrid program elements are similar to that of our current certified program, but with an increased emphasis on educating consumers and easing apprehension for purchasing a used hybrid vehicle.
The Toyota Certified Used Hybrid program elements are:
- 12-Month / 12,000-Mile Comprehensive Warranty
- 7-Year / 100,000-Mile Limited Powertrain Warranty
- 1 year of Roadside Assistance
- 174-Point Quality Assurance Inspection (an additional 14 inspection points)
- CARFAX® Vehicle History Report™
- 8-Year / 100,000-Mile Factory Hybrid Battery Warranty (Minimum required coverage). Coverage in California Emission Warranty States is up to 10-Years / 150,000-Miles. States include: California, Connecticut, Maine, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Pennsylvania and Vermont.
- Standard New-Car Financing Rates Available
To support the launch of this program, Toyota Certified has created an all-new comprehensive marketing campaign. The campaign targets both the general and Hispanic markets, with spot radio ads, interactive ad units, search engine marketing keywords, and hybrid micro-websites in both English and Spanish. We are kicking off the campaign with a TMS headquarters display, as well as, a launch announcement this weekend at the NADA convention. To create a buzz at NADA, we have positioned a full-page print ad announcing our launch in the NADA version of Automotive News on January 26th. In addition to these launch events, we placed today a press release on the wires, updated all Toyota Certified Hybrid logos on 3rd party sites (AutoMart.com, Cars.com, AutoTrader.com), updated the TCUV HUB, created all-new point of sale materials, and placed the new marketing logos and ads on Toyota Ad Planner. All the elements are in place to ensure the launch of the hybrid brand extension a success!
160 Point Quality Assurance Inspection
At Toyota, only the best of the best are chosen to be Toyota Certified Used Vehicles. When we choose a vehicle for Toyota Certification, we have to do a little investigative work. Not only do we put each vehicle through an exhaustive 160 Point Quality Assurance Inspection, but we also run a CARFAX Vehicle History Report to ensure it's worthy of the Toyota Certification process. Then, each vehicle is reconditioned to Toyota's exacting standards by factory-trained Toyota Technicians. We want the vehicles to look and feel as new as possible and we know you do too. We believe this helps maintain the value, as well as creates pride in ownership of Toyota Certified Used Vehicles.
Listed below are the 160 checkpoints. Only vehicles that pass all 160 checkpoints (as appropriate to vehicle content) can receive the Toyota Certified Seal of approval.
AUDIO & ALARM SYSTEMS
- Audio/cassette/CD system working normally, CD cartridge present (if equipped)
- Antenna is present and functions properly
- Radio speakers do not rattle at high volume
- Remote entry system works properly
- Theft-deterrent system works properly
BATTERY SYSTEM
- Battery in good condition, has proper cold cranking amps and reserve capacity
- Battery proper size and secure
- Battery posts free of corrosion
- Cables in good condition
BRAKING SYSTEM
- Inspect brakes, calipers, lines and hoses
- No excessive vibration during braking
- ABS operates on "panic stop"
- Parking brake sets and holds vehicle
- Brake pads/shoes must have minimum of 50% wear remaining
- No excessive grooving or heat checking of rotors or drums
- Parking brake releases completely
- Brake pedal free play and travel is normal
EMISSIONS & STATE INSPECTION
Perform emissions test and/or state inspection, if required.
ENGINE COMPARTMENT
- Change engine oil and filter
- Check for evidence of sludge
- Inspect for fuel, oil, coolant or other fluid leaks
- Engine cold high idle correct
- No abnormal engine noise at cold start
- Throttle does not stick shut on cold start
- Drivability OK during warm-up
- Hot drivability OK
- Engine reaches normal operating temperature
- Engine fan functions properly
- No excessive drone or vibration from engine
- Drive belts and hoses free of cracks or damage
- No damage to engine mounts
- Check under-hood labels and decals
- Engine compartment is clean
- Under-hood heat insulator pad is clean
- Engine free of excessive dressing
- Inspect air filter
- Oil, brake, clutch, transmission, transfer case, washer and power steering fluid levels OK
- Under-hood fluids clear and uncontaminated
ENGINE COOLANT & HVAC SYSTEM
- Engine coolant at proper hot and cold levels
- Coolant specific gravity to -31° Fahrenheit
- A/C cooling operation normal
- A/C refrigerant sight glass clear
- Heater operation normal
EXTERIOR CONDITION & APPEARANCE
- Exterior is clean and free of road residue
- No cracked or broken lenses of exterior lights
- Outside rearview mirror operates/lens is good
- Glass free of cracks, stars and large chips
- Glass is free of improper repairs
- Bumpers are free of cuts, gouges and scratches
- Body is free of all dents
- Body is reasonably free of dings
- Paint is reasonably free of scratches and chips
- Vehicle is free of improper paint repairs or mismatched color
- Hood and trunk latches working
- Free of water spots
- Paint is free of swirl marks
- Paint has even, high luster
- Paint is free of buffable scratches
- Free of wax residue
- Wheelwells are clean
- Acceptable aftermarket items checked
- Removal of unacceptable aftermarket items
FRAME, STRUCTURE & UNDERBODY
- Frame/Unibody check
- Inspect body surface
- Inspect panel alignment and fit
- Inspect lower body and underbody for damage
- Check exhaust systems and hangers
HYBRID COMPONENTS
- Hybrid Vehicle Immobilizer System
- Multi-Information Display
- Inverter Coolant Level
- Engine and ECT (Electronically Controlled Transmission)
- ABS (Anti-lock Brake System)
- EMPS (Electric Motor Assisted Power Steering)
- CCS (Cruise Control System)
- SRS (Supplemental Restraint System) Airbag
- HV ECU (Hybrid Vehicle Electronic Control Unit)
- HV (Hybrid Vehicle) Battery
- Perform "Onboard Equalizing Charge" of HV Battery using Intelligent Tester
- Fully charge 12-Volt Auxiliary Battery
- Clean or replace Air Refiner Filter (A/C or evaporator filter)
- Check Transaxle "Park" Mechanism
INSTRUMENT PANEL & ELECTRONIC SYSTEMS
- Master key is present
- Fuel gauge reads correctly
- Battery voltage gauge reads correctly
- Horn works
- Airbag deployment/replaced airbag
- Speedometer and odometer work properly
- Cruise control operation normal
- Clock keeps time
- All wiper speeds work correctly
- Windshield washer operates
- Wiper blades are in good condition and work
- Wipers return to correct position when OFF
- All mirrors have full range of adjustment
- Windows operate normally
- Window locks operate normally
- Power windows operate from master switch and all door switches
- Memory seat control operates properly
INTERIOR CONDITION & APPEARANCE
- Day/night mirror operates and lens is good
- Window tinting clear and free of bubbles
- Cigarette lighter is intact and operates
- Ashtrays function and are in good condition
- Ashtrays and lighter are clean; no evidence of use
- Headliner, sun visors, dash pad, upholstery, console, cup holders, trim panels, floor mats and carpets are in place and in good condition
- Cup holder extends completely and sturdily
- Doors open and close correctly
- Door locks, including child safety locks, work properly
- Seats, including all position adjusters, work properly
- Headrests function properly
- Rear defogger grid lines intact
- Interior leather, vinyl, plastic, carpet and fabric surfaces are free of holes, rips, tears, excessive wear or fading
- No evidence of previous improper repairs
- Inspect seatbelt condition
- Seatbelts have full range of extension and smooth operation
- Seatbelts lock up per specification
- Inside remote release operates normally
- Interior is free of debris
- Dash and vents are clean and properly dressed
- All crevices are clean
- Doorjambs are clean
- Glove box and console compartments are clean
- Seats, carpets, floor mats and headliner are free of stains
- Free of odor, including heavy perfume
- Glass is clean and free of streaks
LIGHTING SYSTEMS
- Warning lights function
- High and low beams OK
- Headlight aim is OK
- Taillights work
- Brake lights work
- Side marker lights work
- Backup lights work
- License plate lights work
- Instrument lights work
- Heater lights work
- Dash light dimmer works
- Turn signals operate correctly and self-cancel
- Four-way flashers work
- Defogger indicator light turns on with switch ON
- Dome/courtesy lights operate with door cycles
STEERING SYSTEM
- Steering has normal feel in lock-to-lock turning
- Steering wheel centered in straight line driving
- Vehicle tracks and drives straight on level surface
- Tilt steering wheel adjustment works properly
- No excessive wind whistle or buzz
- No excessive tire vibration or steering wheel shimmy at any speed
- Interior free of significant squeaks or rattles
- Inspect steering rack, linkage, bushings, control arms and dust boots
TIRES & SUSPENSION SYSTEM
- Inspect tires for defects, damage and inflation
- Minimum of 5/32" tread depth remaining across tread width
- All four tires must be of same brand, model, size, tread design, speed and load rating
- Wheels are clean and free of brake dust
- Tires are dressed, not greasy
- Wheel cover caps secure with no damage
- Inspect struts/shocks for leaks and wear
- No damage to CV joints/boots
TRANSMISSION/TRANSAXLE
- Transmission/clutch operates smoothly
- Automatic transmission in "ECT" power mode shifts properly
- Transmission gear ranges engage promptly while shifting when warmed up
- Transmission shift lock and key interlock system OK
- Transmission does not shift into overdrive when button is in OFF position
- Inspect transmission case and pan for leaks
- No damage to drive and axle shafts
- Differential fluid level correct
TRUNK COMPARTMENT & SPARE
- Trunk is clean, free of debris, no stains
- Trunk light and trunk trim appearance
- Jack and tools are correct, present and secured
- Fiber board tire cover is not broken/warped
- Spare tire present
- Spare tire and storage areas are clean
- Spare tire is securely fastened
- No signs of damage to spare tire
- Minimum 5/32" tread remaining on spare
- Spare tire has correct air pressure
VEHICLE HISTORY
Run and print a CARFAX Vehicle History Report/Check for outstanding Special Service Campaigns
ADDITIONAL ITEMS, WHERE APPLICABLE
- "Fade-away" dome light works properly
- Sunroof/convertible top operates normally through full range of positions
- Convertible top lockout function operates
- Radio security codes cleared
- Navigation system works properly
- Transfer case smoothly switches from 2WD to 4WD and back from 4WD to 2WD
- Truck bed is in good condition
- Truck bedliner is in good condition and secured
- Tailgate functions properly
- Rear bumper is in good condition and secured
Certified Warranty
Toyota Certified Used Vehicles come with one of the most extensive used-car warranties in the business.
Each Toyota Certified Used Vehicle comes with a 12-month/12,000-mile comprehensive warranty from date of certified purchase. This warranty covers any repair or replacement of components which fail under normal use due to a defect in materials or workmanship.
Each Toyota Certified Used Vehicle is also backed by a 7-year/100,000-mile Limited Powertrain Warranty (from original date of first use when purchased as new). We also add 1 year of 24-hour Roadside Assistance (from original date of first use when purchased as new). For the enhanced peace of mind of an available Extended Vehicle Service Agreement, please visit Toyota Financial Services.
Here are a few of the features and benefits of the Toyota Certified Limited Powertrain Warranty:
|
The following major components are covered by the Toyota Certified Limited Powertrain Warranty:
See your Toyota dealer for additional details.
| Benefits | Toyota Dealer | Private Seller | |
| 1. | CARFAX Vehicle History Report completed | Yes | No |
| 2. | Safety, mechanical and emissions systems inspected | Yes | No |
| 3. | Vehicle professionally reconditioned to Toyota standards | Yes | No |
| 4. | 3-month/3,000-mile comprehensive warranty from date of certified purchase. | Yes | No |
| 5. | 7-year/100,000-mile limited powertrain warranty from original date of first use when purchased as new. (Available in U.S. and Canada) | Yes | No |
| 6. | 7-year/100,000-mile 24-hour roadside assistance plan from original date of first use when purchased as new | Yes | No |
| 7. | All important information spelled out in purchase contract | Yes | No |
| 8. | Trade-ins accepted | Yes | No |
| 9. | Special financing available | Yes | No |
| 10. | All details handled, including DMV work | Yes | No |
ENGINE COMPONENTS - ALL internally lubricated components and:
- Timing belt
- Timing cover
- Timing gears
- Turbo wastegate
- Engine oil reservoir
- Exhaust manifolds
- Intake manifold
- Turbo intercooler
- Turbocharger
- Flexplate
- Engine oil reservoir pump
- Flywheel
- Oil pump
- Seals and gaskets
- Crankshaft pulley
- Equipment drive shaft
- Supercharger
- Supercharger intercooler
- Engine mounts
- Cylinder heads
- Balance shaft and belt
- Piston
- Crankshaft
- Camshaft
- Water pump
- Engine block, oil pan and valve covers (but only if damaged as a direct result of a mechanical failure of a covered engine component)
MANUAL TRANSMISSION - ALL internally lubricated components and:
- Transmission mounts
- Seals and gaskets
- Clutch master cylinder
- Clutch release cylinder
- Shift linkage
- Gears and shafts
- Intake manifold
- Turbo intercooler
- Turbocharger
- Flexplate
- Engine oil reservoir pump
- Flywheel
- Oil pump
- Seals and gaskets
- Case (but only if damaged as a direct result of a mechanical failure of a covered manual transmission/transfer case component)
AUTOMATIC TRANSMISSION - ALL internally lubricated components and:
- Torque converter
- Shift linkage
- Seals and gaskets
- Solenoids
- Transmission mounts
- Vacuum modulator
- Case (but only if damaged as a direct result of a mechanical failure of a covered automatic transmission/transfer case component)
AXLE ASSEMBLY COMPONENTS - Front, Rear, Four and All-Wheel Drive. ALL internally lubricated components and:
- Drive shaft
- Universal joints
- Thrust washers
- Seals and gaskets
- Constant velocity joints and boots
- Axles and bearings
- Locking hubs
- Viscous coupling
- Center support bearing
- Drive axle housing (but only if damaged as a direct result of a mechanical failure of a covered drive axle assembly component)
- 4 x 4 Actuators
HYBRID COMPONENTS
- Case and all internal parts, transaxle mounts, seals & gaskets
- Hybrid vehicle Generator Assembly
- Hybrid vehicle Motor Assembly
- Hybrid vehicle Transaxle Assembly
- Transmission Damper Assembly
Roadside Assistance
No matter which Toyota Certified Used Vehicle you purchase, you get the added security of 24-hour Roadside Assistance.
- Toll-free call for service 24 hours a day, 365 days a year
- Coverage for 1 Year from purchase date when first sold as new
- Available throughout the continental U.S. and Canada
Some of the mishaps we cover:
- Flat tire? Even with today's improved tires, flats happen. If they do, Roadside Assistance will change the tire for you.
- Dead battery? Even a good battery may die. If that happens, Roadside Assistance will give your vehicle the jump start it needs.
- Locked out? If the keys are in your vehicle and you're locked out, don't call a locksmith. Roadside Assistance gets you back inside.
- Out of gas? It can happen anytime. If it does, Roadside Assistance will bring you gas and get you on your way.
- Need a tow? Towing for mechanical breakdown or collision recovery is as simple as calling Roadside Assistance.
Frequently Asked Questions - FAQ
Q. Can all Toyotas be Certified?
A. No. First, the Toyota must have less than 85,000 miles on the odometer, and
can only be the current model or six model years back. Additionally, the vehicle
must have a Vehicle History Report run on it, and it must pass a comprehensive
160 Point Quality Assurance Inspection. These requirements ensure that only
the best of the best are eligible for Toyota Certification.
Q. Where can I purchase a Toyota Certified Used Vehicle?
A. Toyota Certified Used Vehicles are available exclusively from your Toyota dealers.
Q. What is a Vehicle History Report and how does it work?
A. Currently, Vehicle History Reports (VHR) are available to auto auctions, dealers
and the general public, and are highly recommended for anyone in the market to
purchase a used vehicle. At Toyota, we go a step further by requiring a VHR be
run on each Toyota before it can become a Certified Used Vehicle. With a VHR
we can tell if a vehicle has had major structural damage, been previously declared
a total loss or has any odometer discrepancies. The VHR also helps to protect
the integrity of the Toyota Certified process by disqualifying any vehicle that
does not meet our high standards.
Q. What is Roadside Assistance?
A. Roadside Assistance is a complimentary 1 year (from original
date of first use when purchased as new) 24-hour roadside service that comes
with each Toyota Certified Used Vehicle.
Services provided include:
- Towing up to $100 for mechanical breakdown or collision recovery to the nearest Toyota dealership/repair facility
- Flat tire changes
- Jump starts
- Lockout service
- Gas deliveries (does not include payment for the gas)
Q. Is the Toyota Certified Used Vehicle Limited Powertrain Warranty transferable to a new owner?
A. Yes. The Limited Powertrain Warranty is transferable to the subsequent owner at no charge.
Q. How long is the Toyota Certified Used Vehicle Warranty in effect?
A. Your Certified Warranty expires at the earlier of seven years (from original date of first use when purchased as new) or when your odometer reaches 100,000 miles.
Q. Is there special financing available for Toyota Certified Used Vehicles?
A. Yes. There are special financing rates available. Please visit the
Toyota Financial Services section of Toyota.com.
Q. Can I lease a Toyota Certified Used Vehicle?
A. Lease rates are available. Please visit the
Toyota Financial Services section of Toyota.com.
